{"id":18060,"date":"2013-01-08T22:17:11","date_gmt":"2013-01-08T22:17:11","guid":{"rendered":"http:\/\/www.ccdrc.pt\/evolucao-historica-das-reclamacoes\/"},"modified":"2025-07-08T14:12:17","modified_gmt":"2025-07-08T14:12:17","slug":"evolucao-historica-das-reclamacoes","status":"publish","type":"post","link":"https:\/\/www.ccdrc.pt\/en\/evolucao-historica-das-reclamacoes\/","title":{"rendered":"The historical evolution of complaints"},"content":{"rendered":"
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Quantidade de Reclama\u00e7\u00f5es por Ano<\/caption>\n
\n Reclama\u00e7\u00f5es (n.\u00ba)\n <\/th>\n\n 2008\n <\/th>\n\n 2009\n <\/th>\n\n 2010\n <\/th>\n\n 2011\n <\/th>\n<\/tr>\n<\/thead>\n
\n

Reclama\u00e7\u00e3o ar<\/p>\n<\/td>\n

\n

15<\/p>\n<\/td>\n

\n

6<\/p>\n<\/td>\n

\n

12<\/p>\n<\/td>\n

\n

24<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o ru\u00eddo<\/p>\n<\/td>\n

\n

58<\/p>\n<\/td>\n

\n

29<\/p>\n<\/td>\n

\n

35<\/p>\n<\/td>\n

\n

51<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o res\u00edduos<\/p>\n<\/td>\n

\n

60<\/p>\n<\/td>\n

\n

37<\/p>\n<\/td>\n

\n

42<\/p>\n<\/td>\n

\n

38<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o ar, ru\u00eddo e res\u00edduos<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o ar + ru\u00eddo<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n

\n

7<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o ar + res\u00edduos<\/p>\n<\/td>\n

\n

4<\/p>\n<\/td>\n

\n

5<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o ru\u00eddo + res\u00edduos<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o assunto fora da compet\u00eancia da CCDRC<\/p>\n<\/td>\n

\n

24<\/p>\n<\/td>\n

\n

26<\/p>\n<\/td>\n

\n

17<\/p>\n<\/td>\n

\n

38<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o descarga de \u00e1guas residuais<\/p>\n<\/td>\n

\n

9<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n

\n

16<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o recursos h\u00eddricos<\/p>\n<\/td>\n

\n

7<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n

\n

14<\/p>\n<\/td>\n

\n

4<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o planta\u00e7\u00e3o de eucaliptos<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o planta\u00e7\u00e3o de ac\u00e1cias<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o planta\u00e7\u00e3o de choupos <\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o planta\u00e7\u00e3o de esp\u00e9cies infestantes<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o gest\u00e3o de combust\u00edveis florestais<\/p>\n<\/td>\n

\n

5<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o viola\u00e7\u00e3o do regime da REN<\/p>\n<\/td>\n

\n

27<\/p>\n<\/td>\n

\n

10<\/p>\n<\/td>\n

\n

24<\/p>\n<\/td>\n

\n

31<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o viola\u00e7\u00e3o do regime da RAN<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o viola\u00e7\u00e3o dos regimes da REN e RAN<\/p>\n<\/td>\n

\n

6<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

3<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o viola\u00e7\u00e3o de Plano Director Municipal (PDM)<\/p>\n<\/td>\n

\n

29<\/p>\n<\/td>\n

\n

23<\/p>\n<\/td>\n

\n

8<\/p>\n<\/td>\n

\n

10<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o viola\u00e7\u00e3o de Plano de Urbaniza\u00e7\u00e3o (PU)<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o viola\u00e7\u00e3o de Plano de Pormenor (PP)<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o viola\u00e7\u00e3o s\u00edtios<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o viola\u00e7\u00e3o de ZPE   <\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o altera\u00e7\u00e3o e destrui\u00e7\u00e3o do coberto vegetal<\/p>\n<\/td>\n

\n

6<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o falta de licenciamento ind\u00fastria<\/p>\n<\/td>\n

\n

4<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o falta de licenciamento pedreira<\/p>\n<\/td>\n

\n

7<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n

\n

4<\/p>\n<\/td>\n

\n

5<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o falta de licenciamento com\u00e9rcio<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o falta de licenciamento gest\u00e3o de res\u00edduos<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o – Esp\u00e9cies de Aves<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o – Esp\u00e9cies Animais<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o – Esp\u00e9cies Vegetais<\/p>\n<\/td>\n

\n

2<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00e3o – Habitats Naturais    <\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

0<\/p>\n<\/td>\n<\/tr>\n

\n

N.\u00ba total de reclama\u00e7\u00f5es<\/p>\n<\/td>\n

\n

275<\/p>\n<\/td>\n

\n

164<\/p>\n<\/td>\n

\n

183<\/p>\n<\/td>\n

\n

224<\/p>\n<\/td>\n<\/tr>\n

\n

Tempo m\u00e9dio de resposta<\/p>\n<\/td>\n

\n

57<\/p>\n<\/td>\n

\n

81<\/p>\n<\/td>\n

\n

46<\/p>\n<\/td>\n

\n

34<\/p>\n<\/td>\n<\/tr>\n

\n

Reclama\u00e7\u00f5es pendentes no final de cada ano<\/p>\n<\/td>\n

\n

72<\/p>\n<\/td>\n

\n

51<\/p>\n<\/td>\n

\n

11<\/p>\n<\/td>\n

\n

10<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","inline_featured_image":false,"iawp_total_views":1,"footnotes":""},"categories":[172],"tags":[],"class_list":["post-18060","post","type-post","status-publish","format-standard","hentry","category-sem-categoria"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/posts\/18060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/comments?post=18060"}],"version-history":[{"count":4,"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/posts\/18060\/revisions"}],"predecessor-version":[{"id":80362,"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/posts\/18060\/revisions\/80362"}],"wp:attachment":[{"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/media?parent=18060"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/categories?post=18060"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ccdrc.pt\/en\/wp-json\/wp\/v2\/tags?post=18060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}